Executive Order to streamline the process of obtaining public benefits across 17 federal agencies

• Civic tech legislation and policy

The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and services— in partnership with the people who use them, and suited to the digital age in which we live.

• Reduced inequalities

• Access social benefits
• Service delivery
• Co-design

Collaborating with Philadelphians to design better City policies and services.

• Govtech
• Service delivery
• Design

This portal makes it easier for citizens to find information on government services and measure service levels in Nigeria.

• Watchdogging and transparency
• Government transparency

The SMART Zambia Institute is a Division under the Office of the President mandated to coordinate and implement electronic government (E-Government) for the citizens, businesses and within government for improved service delivery.

• Govtech
• Service delivery

Platform Land was a project at digitalHKS examining how digital platforms will change government and society.

• guides

• Govtech
• Service delivery

A curriculum for the Service Design 101 course with readings and case studies

• Courses
• Service delivery
• Reading lists

In Fall 2023, the Digital Service Network kicked off its digital transformation policy scan by documenting executive orders (EO) enacted since 2013 that shape the digital transformation of government across states and territories.

• reports

• Civic data
• Govtech
• Digital transformation

The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

• Govtech
• Service delivery

Documenting methodologies of digital service teams in state, local, tribal, and territorial government.

• state
• local

• Govtech
• Service delivery
• Supporting public sector from outside government

A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership between U.S Digital Response (USDR) and Seattle Innovation & Performance.

• cities

• Govtech
• Service delivery
• Design

Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery

• Govtech
• Service delivery
• Digital transformation

2017 OECD report

• reports

• Govtech
• Behavioral economics programs

The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public sector in promoting and influencing change in its delivery of citizen-centred service.

• Govtech
• Awards and prizes
• Service delivery

Individual modules Citizen-Centred Service Design Becoming Citizen-Centric Public Service Delivery Fundamentals Listening to and Understanding Citizens Continuous Service Improvement Becoming an Inclusive Leader Building Service Culture Effective Service Delivery Management

• trainings

• Govtech
• Online courses

Research, training, support and awards to promote citizen-centred public sector service to Canadians

• Govtech
• Service delivery
• Supporting public sector from outside government

TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public’s experience with government. This award commemorates the life and work of Andrew Hyder, a consulting software engineer at 18F who tragically passed away in 2021.

• Govtech
• Awards and prizes
• Service delivery

A report by Written by Nneka Sobers and Dr. Anthony Townsend.

• reports
• case studies

• Govtech
• Reports

The Biden Administration's approach to human-centered design to re-orient government around a core set of "life experience" personas

• Govtech
• Access social benefits
• Service delivery

IT for Change’s Namma Mahiti Kendras are ICT-enabled information centers that aim to break down the barriers to citizens’ right-claiming processes.

• place-based

• Engagement tech
• Access social benefits
• Communicating with the people

CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York State, and across the United States.

• Research and policy centers
• Academia
• Service delivery

A robust and practical service delivery management platform

• Govtech
• Issue reporting
• Service delivery

We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teams.

• Govtech
• Service delivery
• Govtech vendors

The USAID-funded Media Program in Ukraine will empower local media to expand Ukrainian citizens’ access to high-quality news and information.

• Media
• Fight disinformation

The skills you need to deliver services that work

• trainings

• Courses
• Service delivery

The Centre for Policy Alternatives (CPA) was formed in the firm belief that there is an urgent need to strengthen institution and capacity-building for good governance and conflict transformation in Sri Lanka and that non-partisan civil society groups have an important and constructive contribution to make to this process.

• Engagement tech
• Citizen Engagement

New York City is launching the second cohort of its NYC[x] Innovation Fellows program to expand on this successful collaboration, embedding small teams of technologists with City agencies to rapidly solve specific challenges through the use of best practices in digital service delivery.

• cities

• Fellowships
• Pro bono and volunteer

Why local government needs more technologists and how you too can serve

• Govtech
• Books

The Microsoft Justice Reform Initiative works to empower communities and drive progress towards a more equitable justice system.

• Microsoft
• criminal justice
• racial equity

• Justice tech
• Civic teams at tech companies

Our team makes sure the networks, computers, and systems that support the City are secure and effective. We also manage the City’s websites and technologies focused on service delivery.

• Govtech
• Public sector innovation labs

San Francisco Digital Services works with other City departments to improve public services. We use technology to make it easier for people to get things done.

• Govtech
• Service delivery
• Digital transformation

As an office within the General Services Administration, we know how to work with government. Partner with 18F to deliver projects that fulfill federal rules, stay within budget, and provide excellent value to the public.

• Govtech
• Service delivery
• Digital transformation

We gather citizen voices to improve public services

• The Tech
• Govtech
• Engagement tech

Huduma Kenya Programme is a Government of Kenya initiative whose aim is to turn around public service delivery by providing efficient and accessible Government services at the convenience of citizens through various integrated service delivery platforms. The Ministry of Public Service Youth and Gender Affairs is implementing the programme through the Huduma Kenya Secretariat.

• Service delivery

Wazimap provides useful facts about places in South Africa

• census

• Civic data
• Civic maps

• The Tech
• Govtech
• Engagement tech

the project to develop the public services app

• apps

• The Tech
• Govtech
• Bureaucracy tech

School Finder is an online tool for parents or guardians to find the right school for their kids.

• Quality education

• The Tech
• Civic data
• Govtech

FixMyCommunity is a system for citizens to report problems in infrastructure or service delivery. FixMyCommunity was originally created by MySociety as FixMyStreet.

• The Tech
• Govtech
• Communicating with the government

OpenCounter builds tools to help applicants understand the costs and requirements of their projects—before they start pulling permits.

• land
• permits

• Govtech
• Bureaucracy tech
• Govtech vendors

We’re excited to share that over the next year, we’ll be carrying out a new research initiative looking at how UK charities re-use existing digital tools for service delivery.

• reuse

• Adjacent Fields
• Tech for public challenges
• Nonprofit tech

To compatible with core administrative law principles such as transparency, accountability, legality, and procedural fairness

• The Tech
• Artificial Intelligence
• Emerging tech

Re-designing Service Delivery

• Gender Equality

• Civic apps outfits
• Social impact design firms

Helping staff and volunteers make accurate referrals across the legal assistance sector in Victoria.

• The Tech
• Govtech
• Adjacent Fields

• The Tech
• Govtech
• Engagement tech

Launched in 2014 by BudgIT, Tracka is a social platform of/for active citizens who are interested in monitoring public projects in their communities thus enhancing budget performance across the country.

• Watchdogging and transparency
• Digital participation platforms

your Government One Stop ® for services and information

• Govtech
• Service delivery

StepUp is a free habit building, science-based workout program developed by the Behavior Change for Good Initiative. The program is being launched in partnership with 24 Hour Fitness.

• The Tech
• Govtech
• Engagement tech

Citizens monitor. Everyone wins.

• The Tech
• Emerging tech
• Advocacy tech

Governor's Budget Summary 2020-21

• The Tech
• The People
• Govtech